Within this screen, you will find all requests you have submitted. Additional column descriptions:
Manage shop
The manage shop tab also shows the following reporting: Manage Users on your account: Click on the user icon to open a window to update their account settings or remove…
Request services: CCC user
Click on the “+”, located on the left side of the RO, to request a service from Protech, this will provide a pop-up screen to complete your request.
Work in progress
Within this screen, you will find your current Work in Progress. Information can be pushed from CCC One or manually added request, based on how your shop is configured. This information…
View invoices
Within this screen you can access all invoices for your completed requests. When inputting in an invoice number received from Protech into CCC One, please be sure to put the full…
View ADAS recommendations
Within this screen you will find all ADAS Recommendations organized by the Order Type: Work In Progress, Opportunities or Closed. An ADAS Calculator is available to determine potential rev and…
Submit a support request
Within this screen, the user can log a support request and/or view previously logged requests. 4. + Submit Request
Request services: non-CCC users
On the Manage Requests screen, click on “+ New Service Request”, located just above the list of requests on the left-hand side of the screen to request a service from…