Privacy Policy

Effective Date: September, 18 2026

Protech Automotive Solutions (“Protech” or “we”) values your privacy, and we want to let you know that your information is handled with care and in accordance with applicable laws. This Privacy Policy addresses Personal Information that we collect, use, and share through our website and our provision of services such as through our in-person locations and customer support channels. This Privacy Policy also addresses the security procedures in place to protect against the misuse of your Personal Information, the choices available to you regarding the use of your Personal Information, and how you may correct any inaccuracies in your Personal Information.

We reserve the right to modify, expand, or update this Privacy Policy at any time as we deem appropriate to reflect changes. When we make changes to this Privacy Policy, we will post the updated Privacy Policy on the website and update the Privacy Policy’s “Effective Date” above. It is important that you check back from time to time and make sure that you have reviewed the most current version of this Privacy Policy. If you do not agree with the changes, then you should stop using our website and services and notify us that you do not want your Personal Information used in accordance with the changes. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

You may have U.S. state-specific privacy rights based on where you reside (for example, Delaware, California, and Texas). For a description of rights you may have under U.S. state privacy laws, please visit our U.S. State Privacy Law Notice which is incorporated into this Privacy Policy.

If you are a Protech teammate (i.e., employee) please visit the Workday intranet for information about our privacy practices and rights. As also relevant to Protech teammates, Protech’s Biometric Retention and Destruction Policy concerning Protech’s use of dashboard cameras and technology to ensure the safety of company vehicles is available here as well as on the Workday intranet. 

Information Collected Through Our Website and Our Services

We collect Personal Information from you at various points on our website and through our services. Personal Information generally refers to any information that can be linked to an identified or identifiable person.

We collect Personal Information directly from you when you or your authorized agent provide the information to us through activities on our website (e.g., from submissions through our website portal or website usage details collected automatically) and through our provision of services. In addition, we collect information from other sources such as third parties that interact with us in connection with the services we perform; marketing partners and commercially available third-party sources; and publicly available sources or databases.

Categories of Personal Information We Collect

We may collect, and within the last twelve (12) months have collected, the following categories of Personal Information: 

• Identifiers, such as your name, phone number, email address, home address, your signature, and insurance policy number.
• Payment information such as credit card information.
• Protected classification characteristics, such as age, gender, race, national origin, and military status, to the extent you enroll in or apply for Protech’s promotional programs such as Military Discounts and Senior Discounts.
• Commercial information, such as records of services purchased or obtained from Protech or its affiliates (e.g., estimates, invoices and work orders). 
• Internet or other similar network activity, including date and time of access, URL address of webpages you visited, internet domain and IP address, type of browser and operating system, URL address of the referring page, completion or success status of the request for a webpage or other line item, and file size of the webpage visited.
• Geolocation data, such as Internet Protocol (IP) location. 
• Sensory data, such as call monitoring and video surveillance.
• Vehicle-related data, such as license plate number, vehicle identification number, vehicle odometer and mileage data, vehicle systems data (e.g., diagnostic codes) and photographs of your vehicle.
• Professional or employment information, to the extent you apply for a job with Protech.
• Education information, to the extent you apply for a job with Protech.
• Inferences drawn from other Personal Information, such as profile reflecting your preferences and attitudes.
• Sensitive Personal Information, specifically credit card information.

Cookies and Other Tracking Technologies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. For purposes of this Privacy Policy, cookies also include similar technologies, such as pixels, and web beacons (collectively, “cookies”).

We use cookies to collect and record data on the use and performance of our website during your visit (“Usage Data”), which may include without limitation the pages you view, the search terms you enter, your IP address, and Personal Information that you submit through the website. We may analyze Usage Data to track operational problems, to prevent fraud, for advertising and marketing, to improve the services we provide, and to improve the effectiveness, security, and integrity of our website. We also may use analytic software (including third-party software) to track and analyze user behavior.

For the purpose of enabling better website design and a better user experience, we specifically employ Google Analytics (a web service by Google, Inc.) to track site traffic and provide aggregate reports of how the public interacts with our website. Session cookies are employed by Google Analytics in the form of client-side JavaScript code. Google Analytics analyzes website usage information automatically upon visits to our website. Users who do not wish to have their visit information collected by Google Analytics may opt-out by downloading a browser extension or by disabling cookies in their browser settings. Opting-out of web measurements will still permit users to access our full website, with all included information and functionality.

You may also receive tracking mechanisms from other parties prior to visiting our website that will continue to track your activity while on our website. Such data would be subject to the privacy policy of the other party from whom you received the mechanism, and we do not control or receive data from such mechanisms.

Protech itself also maintains standard web logs that record data about all visitors to our websites.

These logs may contain:

• The Internet domain from which you access the website.
• Your IP address.
• The type of browser and operating system you use.
• The date and time you visited the website.
• The pages you viewed on the website.
• The address of the website from which you linked.

We use web log and clickstream information to help us design our site, to identify popular site features and to make the site more useful for visitors. Web logs are recorded in sequential files, and we normally do not attempt to identify individuals from these logs. However, we may use web logs to identify persons attempting to break into, disrupt, or damage our site. We may share web log information with law enforcement personnel if we believe evidence of a violation of federal, state or local laws or regulations exists or is likely to occur.

Purposes for Collecting, Using, and Disclosing Personal Information

Subject to applicable law, we collect, use or disclose the above categories of Personal Information for the following purposes:

• To operate our business and provide our services to you and your vehicle.
• To otherwise fulfill, address or respond to the reason you provided the information, complete a transaction you requested, and respond to your inquiries.  
• To process your purchases, transactions and payments.
• For testing, research, analysis, and service development, including to develop and improve our services and website.
• To protect your or others rights, property, or safety.
• To seek payment from insurers or to respond to insurance investigations. 
• To market or advertise our services.
• To prevent fraud or misuse in connection with our services or your transaction.

• To protect our legal rights and interests.
• To respond to law enforcement requests and as required by applicable law, court order, or regulations.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about consumers is among the assets transferred.
• As described to you when collecting your Personal Information or as otherwise permitted by applicable law.

We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated or incompatible purposes without providing you notice.

We may use artificial intelligence (AI) technology to analyze information you provide to us, and we may share information with an AI provider for purposes of performing this analysis.

Where permitted under applicable law, we may use your information for any purpose or share it with any third party if we deidentify or aggregate the information so that it no longer identifies you or your vehicle.

Disclosure of Personal Information 

Subject to applicable law, we may disclose or share the above noted categories of Personal Information to our affiliates and certain trusted parties—specifically: 

• Affiliates and subsidiaries, when permissible under relevant laws and regulations, for various purposes, such as to improve our existing suite of products and services across all our related businesses, or for marketing vehicle-related products and services to you.
• Service providers, contractors, and vendors to perform functions and provide services, such as services related to: payment processing; customer service; marketing and non-marketing communications; advertising; business analytics (marketing and non-marketing); IT and network administration such as data storage and management, website hosting, and data security; professional advice relating to legal, accounting and/or tax; and day-to-day business operation support such as courier services, document destruction, and electronic signatures.  
• Insurance companies and rental car agencies to provide you with and optimize our services, to seek payment, and cooperate with insurance investigations.
• Emergency contacts provided by you where appropriate under the circumstances.
• Governmental authorities or other entities as required by law or regulation, to protect our legal rights and interest and to protect the rights, property, or safety of you or others.
• Corporate transactions/purchasers in connection with a proposed or actual corporate merger, acquisition, consolidation, sale of assets, bankruptcy, insolvency, or other corporate change.
• Other third parties to whom you or your authorized agent authorize us to share Personal Information in connection with services provided by us.

We do not share mobile information, including text messaging originator opt-in and consent information, with third parties or affiliates for marketing or promotional purposes.

Retention of Personal Information

The time periods for which we retain your Personal Information depend on the purposes for which we use it and applicable law for the type of data and use. Generally, we keep the information we collect until we no longer need the information to provide services to you or complete our transaction with you, to enable us to communicate with you about our service, for our research, evaluation of use, or troubleshooting purposes, for our analysis to improve quality of our services, or to satisfy our legal or contractual obligations.

Minors

We make no active effort to collect Personal Information from children under the age of 18 and do not wish to receive any such information. If you are under the age of 18, please do not submit any Personal Information through the website. If you have reason to believe that we may have accidentally received Personal Information from an individual under the age of 18, please contact us immediately.

Third Party Sites

Our website may include links to third-party websites and use third-party services. If you submit Personal Information to any third-party websites, your information will be governed by their privacy policies. This policy does not address the privacy practices of any third-party websites or service providers. You must review any applicable third-party privacy policy for more information on their privacy practices.

Safeguarding Your Information

We are committed to keeping your Personal Information secure. Only authorized persons are permitted to access your Personal Information. We have commercially appropriate technical, administrative and physical procedures, and information security policies in place to safeguard your information from loss, misuse, or alteration. Wherever possible, we require our third-party service providers to protect your information in accordance with our information security policies. We do not use encryption (data scrambling) on certain portions of the site, but use encryption on portions where you are transmitting sensitive information as described above.

No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially appropriate means to protect your Personal Information, we cannot guarantee its absolute security.

Do Not Track

Do Not Track (“DNT”) is a privacy preference that visitors can set in their web browsers. There is no industry consensus for how to recognize DNT signals – for that reason, we do not respond to DNT signals.

Your Rights & Choices Over Your Information

You have certain choices about the information we collect, use or share. To exercise any of your rights described below, please email us or send us a letter at any time at the address provided at the end of this policy (see “Contact Us”).

• You may choose not to receive marketing communications from Protech. Please note that even if you choose not to receive marketing communications from us, you still may receive communications regarding recalls and service campaigns, the status of your Protech service or any other service-related issues and updates. (If you would like to have your email address removed from our marketing list, you can, as an alternative to calling or mailing us, click the “unsubscribe” link included in our email message to you.)
• You may see what data we have about you, if any.
• You may change or correct any data we have about you.
• You may instruct us to delete any data we have about you that is not required for the purposes described in this policy.
• You may express any concern you have about our use of your data.
• You may opt out of marketing communications at any time.

Applicable laws may give you additional rights based on where you reside. These additional rights, which are in addition to and are in no way at the exclusion of the above noted rights, are described in the U.S. State Privacy Law Notice.

Contact Us
For further information, or to exercise any rights described herein, please contact us at:

Marketing Department
1900 Lakeway Dr.
Lewisville, TX 75067
Phone: 469.948.9500
Email: website@protechas.com