Virtual Diagnostics That Deliver Expert Guidance
Virtual diagnostics
Real-time remote diagnostic support
When diagnostics go deeper than expected, Protech connects you instantly to certified experts who help you solve problems in real time. Our virtual support service gives your shop direct access to ASE-certified, I-CAR-trained professionals who can remotely access your scan tools, guide repairs, and ensure accuracy—without waiting for on-site support.
With Protech, you’re never left to solve complex calibration or diagnostic challenges alone.
Virtual expert diagnostics just a Phone call away
Modern vehicles are too complex for guesswork and delays in getting expert support can slow your entire operation. Our remote experts can access your shop’s scanning device to assist with diagnostics, programming, and calibration troubleshooting in real time.
Remote access to your diagnostic scanning tools
Protech securely connects to your scanning equipment, providing immediate access to experienced technicians who can support your repair process.
Assistance completing scans and clearing codes
Protech’s virtual technicians are the solution that can guide your team through scan processes, code interpretation, and code clearing to help keep repairs moving forward efficiently.
Troubleshoot complex diagnostic issues
Our virtual tech support can offer guidance on proper calibration and repair procedures while helping you to identify, diagnose, and resolve issues with confidence.
Certified experts at your fingertips,
solving root problems—not just symptoms
At Protech, we believe “clear is not calibrated.”
Simply clearing diagnostic trouble codes isn’t enough to ensure a vehicle is safe. Protech’s virtual team is built on deep technical expertise and ongoing training. Protech technicians are trained to dig deeper and ensure repairs are done right the first time. With more than 1,500 ADAS technicians nationwide, Protech provides scalable expertise wherever your shop operates.
Certified professionals
ASE-certified and I-CAR trained professionals to identify underlying causes–not just error codes.
OEM and ADAS expertise
Our extensive knowledge of ADAS systems and vehicle electronics ensure proper calibration to OEM specifications to validate repairs through accurate diagnostic processes.
Continuous training
Continuous training on OEM procedures and evolving technology with tool-agnostic approach across makes and models.
Convenient access
Available Monday-Friday, 7 a.m. – 7 p.m. CST to support safe, complete vehicle restoration.
Plugged In to your workflow
Protech acts as your remote diagnostic backbone by helping your technicians stay productive and focused.
Simple vehicle intake
Once a vehicle is in your bay, there’s no additional equipment or in-house specialized staff roles needed. Our virtual support is compatible with your tools to increase your repair accuracy.
We’re on your team
Our experienced technicians provide real-time collaboration with easy escalation for quick resolutions and fewer repeat repairs.
Protech virtual support
Virtual diagnostics technicians are conveniently available nationwide with immediate access to top-tier expertise for support that scales with your business.
Faster completed repairs
Partnering with Protech produces results, such as improved vehicle safety outcomes, cycle times, and customer satisfaction.
The impact of Protech virtual support
Increased shop efficiency
Reduced bottlenecks
Smoother repair workflows
Growth
Coast-to-coast virtual support backed by
Protech’s certified network
Protech’s virtual diagnostics service is supported by a nationwide network of 1,500+ certified ADAS technicians, offering remote and mobile options to ensure consistent OEM-aligned expertise no matter where you operate.
Ready
to get expert
virtual diagnostic
support without the delay?
Virtual diagnostics gives your shop the power of an entire expert network instantly. With Protech, you gain scalable expertise on demand for real-time diagnostic guidance with OEM-aligned accuracy which reduces downtime for faster repairs.
Protech ensures you’re never left guessing—only solving.
